Jet2 Holiday Scam UK: How to Spot and Avoid Fake Booking Websites
Jet2 scammers are using fake websites and phishing emails to steal thousands from UK holiday planners—here's how to protect yourself.
What is this scam?
The Jet2 holiday scam is a travel fraud targeting UK customers who are trying to book flights and holidays. Scammers create fake Jet2 websites or send convincing phishing emails that look identical to genuine communications from the airline. Victims are offered heavily discounted flights, package holidays, or last-minute deals that seem too good to be true. When customers enter their payment details and passport information, scammers steal both the money and the personal data.
The scam has cost UK holidaymakers thousands of pounds, with victims often discovering the fraud only when they arrive at the airport or check their booking confirmation. Jet2 is a legitimate low-cost airline operating from UK airports, making the impersonation particularly effective because potential victims are already familiar with the brand.
Warning signs to look for
- The website URL is slightly different from jet2.com (look for misspellings like 'jet2fly.com' or 'jet2holiday.co.uk').
- You receive an unsolicited email or text message offering flash sales or last-minute deals with urgent language like 'Book now, offer expires in 2 hours'.
- The price is significantly lower than comparable flights on the real Jet2 website—scammers use bargain prices to bypass customer caution.
- Payment is requested via an unusual method: bank transfer, gift cards, cryptocurrency, or wire transfer rather than a credit or debit card.
- The website has poor grammar, spelling mistakes, or awkward phrasing in booking pages or customer service sections.
- When you try to log in or check your booking, the system is slow, crashes, or shows error messages repeatedly.
- Customer support contact details don't work, or emails sent to support addresses bounce back as undeliverable.
- The confirmation email comes from a generic address like 'bookings@jetholidays.com' instead than a professional Jet2 domain.
How this scam works step by step
The Jet2 scam typically starts with a fake email or text message claiming to offer a limited-time deal on flights to popular destinations like Spain, Turkey, or the Canary Islands. The message includes a link to what appears to be the Jet2 website but is actually a replica page hosted on a scammer's server. When you click through, the site looks almost identical to the real Jet2.com, complete with the airline's logo, branding, and booking system.
You enter your search criteria and are shown flights at unusually low prices—often £20 to £50 per person for flights that normally cost three times as much. At checkout, you're asked to provide your full name, email, home address, telephone number, and payment details. Some scammers also request passport numbers and dates of birth under the guise of 'completing your booking'. Once you submit payment via bank transfer or debit card, the scammers immediately withdraw the money and disappear.
Days or weeks later, when you try to check in online or contact Jet2 customer service, you discover your booking doesn't exist in their system.
How to verify if it is genuine
Before entering any payment details, visit jet2.com directly by typing the URL into your browser rather than clicking email or text links. Check the website address carefully—genuine Jet2 sites always use the exact domain 'jet2.com' or 'jet2.co.uk'. Look at your browser's address bar: legitimate sites display a padlock icon and show 'https://' (secure connection). You can verify Jet2's official contact details by calling their UK customer service team on 0871 200 0655 or checking their official social media accounts (Twitter @jet2tweets, Facebook /jet2). If you've received a suspicious email, forward it to the NCSC Suspicious Email Reporting Service at report@phishing.gov.uk.
Cross-reference any special offer with Jet2's official website and social media channels—genuine deals are always advertised through legitimate channels. For more help identifying fake websites, use our guide on Is This Website a Scam? A Practical Checklist Before You Buy which shows you exactly how to spot spoofed sites.
What to do if you have already interacted
If you've entered personal details or made a payment to a suspected Jet2 scam website, act immediately. First, contact your bank or card provider right away—tell them you believe you've been scammed and request they block the card and investigate any unauthorised transactions. If you paid by bank transfer, contact your bank within 10 minutes if possible; some transfers can be recalled. Second, change your passwords for any online accounts where you use the same email address, especially banking and email accounts themselves.
Third, monitor your credit file by registering free with Experian, Equifax, or Clearscore to check for fraudulent accounts opened in your name. Fourth, do not send any more money or information to the scammers, even if they contact you claiming to fix the problem. Finally, report the scam to Action Fraud on 0300 123 2040 or online at actionfraud.police.uk, and file a report with the NCSC at report@phishing.gov.uk, providing the scam email address and website URL.
Reporting this scam in the UK
Report Jet2 holiday scams to Action Fraud immediately by calling 0300 123 2040 (lines open Monday to Friday, 8am to 8pm) or submitting a report online at actionfraud.police.uk. You'll receive a crime reference number for your records and for your bank. Report the phishing email to the NCSC Suspicious Email Reporting Service by forwarding it to report@phishing.gov.uk—this helps the NCSC track and shut down fake websites. If you received the scam as a text message, forward it to 7726 (spells 'SPAM'). Contact Citizens Advice consumer helpline on 0808 223 1133 for free guidance on recovery steps and your rights.
Report the fake website to Jet2 directly by emailing their security team and providing the scam URL so they can work with web hosts to remove it. If you've lost a significant amount of money, also contact your local police non-emergency line on 101 to file an additional report. Keep copies of all emails, text messages, screenshots of the fake website, and bank statements as evidence for your report and any potential refund claim.
Frequently asked questions
Is Jet2 a legitimate airline, or is this entire scam?
Jet2 is a completely legitimate UK holiday airline operating from airports including Manchester, Liverpool, Leeds, and Glasgow. The scam works by impersonating Jet2—scammers create fake websites and emails using Jet2's branding, logo, and name to trick you into trusting them. Always verify you're on the genuine jet2.com website before booking.
What should I do if I've already sent money to a Jet2 scam website?
Contact your bank immediately and tell them you've been scammed—they may be able to recall the transfer or block further payments. Report the scam to Action Fraud (0300 123 2040) and provide them with your crime reference number to your bank. If significant time has passed, contact Citizens Advice (0808 223 1133) for guidance on whether a refund is possible under the Contingent Reimbursement Model Code.
How can I tell if a Jet2 email offer is genuine or fake, since I've seen real Jet2 promotions?
Genuine Jet2 emails come from addresses ending in @jet2.com or @mail.jet2.com and include your booking reference number if they're about an existing reservation. Fake emails use generic addresses, create artificial urgency ('Book in the next 2 hours'), and include suspicious links. When in doubt, log into your Jet2 account directly via jet2.com rather than clicking email links—real bookings will be visible there.
Where should I report a Jet2 scam if I've spotted one?
Report phishing emails to the NCSC at report@phishing.gov.uk, text scams to 7726, and the scam itself to Action Fraud on 0300 123 2040 or at actionfraud.police.uk. You can also alert Jet2 directly through their official website so they can notify web hosts to remove fake sites. Provide the fraudulent website URL, sender's email address, and phone numbers used in any scam contact.